We’ve brought together details of services and support being offered through this pandemic by the voluntary and community sector across the area. This is a new and developing page – more details are being added every day – please let us know if anything is missing. Email details to [email protected]

Access Dorset

Access Dorset are still providing remote support to disabled people, including people with mental health problems. They are also continuing with their Horizons vocational training program on Zoom.

Tel: 01202 771336  Contact them online here 

ACAA (Afghanistan and Central Asian Association)

Afghanistan and Central Asian Association are a charity supporting the integration of refugees and asylum seekers into British society and improving access to mainstream services. They have teams of Farsi, Dari and Pashtu speaking volunteers for people who require advice in their own languages.

Due to COVID-19, all services are by telephone and online supporting residents, refugees and asylum seekers with advice on issues such as financial advice, benefits advice and Universal Credit applications for previously self-employed people, citizenship applications and liaison with the Home Office, mental health advice and support with domestic violence.

Tel: 0208 572 0300. Opening Hours are 10am to 5pm from Monday to Friday.

Age Concern Christchurch

Age Concern Christchurch offers information and services on a range of issues affecting the over 65's. This includes anything from befriending needs to needing a reliable trader. They have a number of friendship groups held weekly and offer a door to door minibus service for people to be able to get out and go shopping at the local supermarket. They also have regular day trips out. This is all part of their aim to stop loneliness and isolation in the local community.

Tel: 01202 488311       E: [email protected]

Age UK

Age UK Bournemouth, Poole & East Dorset (Age UK BPED) are coordinating requests for help with issues relating to loneliness and isolation, or support in accessing items such as food, cash or medication.

To request help email: [email protected] or call 01202 530 530

Each request will be individually assessed and categorised according to the individual’s level of need.

Ansbury Guidance

National Careers Service - Free Local Careers Advice for Adults 19+ years.

Bourne Digital - One-to-one digital support for people aged 19+, unemployed, underemployed, or carers who struggle with IT skills. Mon -Fri 9-5pm and 7-9pm.

Tel: 01202 677557    E: [email protected]


BCHA is a charity who helps victims of domestic abuse across the BCP area. They are reaching out to adults and children who could be suffering behind closed doors during the coronavirus lockdown. BCHA has a dedicated Domestic Violence outreach service (9am - 5pm, 7 days a week).

Tel: 01202 710777  E: [email protected]

Please contact the line for advice or if you need a refuge space, if it is safe to do so. The refuge freephone, 24-hour National Domestic Abuse Helpline number is: 0808 2000 247.

Boscombe Salvation Army (BH1 Project)

Boscombe Salvation Army is currently offering free support to people in Bournemouth including Community Support - Foodbank Vouchers - Food - Listening to people struggling, friendly and understanding staff - help connecting people to agencies (Rough Sleeping Team, Mental Health Team, GP) - Help with Benefits.            

Tel: 01202 393453     Mon to Fri 10am - 4pm & Sat/Sun 10am - 2pm         

E: [email protected]     Out of Hours: 07837 363712

Bournemouth Blind Society

Bournemouth Blind Society are still providing support and advice for blind and partially sighted people living in the BCP area by phone.  Phone befriending is also available.

Tel: 07791129655      E: [email protected] 

Bournemouth Interpreters

Interpreting (face to face, phone, video link)  and translation.

Tel: 07393768328 email [email protected]  Available 24/7 where possible. 

Cost: expenses depending on particular need/request.

Branksome Community Fridge

With Branksome Library closed, the Branskome Community Fridge has gone mobile! Volunteers are collecting surplus food daily from supermarkets and shops across the area to redistribute to local charities, individuals and families in need. If you are in need of food, please do get in touch with us and we'll deliver surplus food to your door at no charge. Currently operating across Ashley Road area, Parkstone, Newtown, Heatherlands, Rossmore, Branksome, Alderney and Bourne Valley.

Tel: 07791774672     Email: [email protected]

The British Liver Trust

The British Liver Trust is a national charity based in Bournemouth, providing a nurse-led helpline for anyone at risk of or affected by any liver condition or liver cancer. Their website is updated daily with specific Covid-19 information for patients and families, their online peer support community is available 24/7 and their helpline is open 10am to 3pm Monday to Friday.

Helpline: 0800 652 7330

Caring Canines

Caring Canines members and their insured, assessed and registered therapy dogs visit people of all ages and abilities on a regular basis - offering the unique happiness offered by dogs. During the pandemic all visits have been suspended but members have kept in touch with their venues by sending photos, videos and letters to the service users. 

Systems to support Caring Canines members have been enhanced with the creation of an intergroup telephone help line. They welcome enquiries from people who would like to share their dog with other people to make a difference to their lives. 

Tel: 07812 477349

Christchurch Community Partnership (CCP)

Assistance with telephone support and advice on how to access goods and services. Signposting to other organisations. Elderly, families any age over 18.

Delivering hot food to those in need but have had to suspend Dial-A Bus and Christchurch Angels for now.

Tel: 01202 989632 E: ccp.coron[email protected]  

Christ Church Creekmoor            

Christ Church Creekmoor cover all age groups, though, under the Church of England and Governmental command at present, they have had to close down all on-site meetings and services. However, they are responding to individual pastoral needs and supporting people in Creekmoor with shopping as well as a limited free food store.

Tel: 01202 389751            E:  [email protected]

Church of the Good Shepherd  

Providing support in Rossmore, Bourne Valley, Branksome and parts of Parkstone.

They cover all age groups, though, under the Church of England and Governmental command at present, they have had to close down all on-site meetings and services. However, they are responding to individual pastoral needs and a supporting folk in the community.

Rev. Peter Homden Tel:  07841699094      E:  [email protected]


Free support and counselling for trans and gender questioning adults (over 18s) and their loved ones. Currently available online and over the phone Mon-Fri 9.30am-3pm.

Tel: 07823 504 306   Email: [email protected]

The Cinnamon Trust       

The National Charity for the elderly, the terminally ill and their pets. The Cinnamon Trust continues to offer dog walking services for the elderly as well as fostering and re-homing.

Tel: 01736 757900

Volunteers across the area, people in need should contact the charity who will allocate a volunteer

Citizens Advice BCP

Telephone and online, help and advice with a wide range of issues including Benefits, Housing, Consumer issues, Employment, Debt & Money Advice, Family and Relationships, Legal, Pension Wise and Immigration.

Open Monday – Friday 10 am – 16 pm

BCP Adviceline - Tel 03444 111 4444 

Universal Credit Help to Claim - Tel 0800 1448444

Web Form - citizensadvicebcp.org.uk/get-advice/

Web Chat - citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/ 

Creative Kids

Creative Kids is providing emergency childcare for vulnerable families with children age 6 -14 in Boscombe for free from 10am - 4 pm daily (Monday - Friday) Staff ratios are reduced to 6:1. It is free to register online and book in here.

Open May Half Term for free to concessionary members. Just £10 a day (8am - 6pm) standard rate (50%) discount to help local children and give respite to local families. Following Government Guidelines for Educational Settings and are a safe space.

Further info please call the Arts Education Centre Manager on 01202 394227

Creative Wellbeing Sessions

BCP Council's Arts Programme Manager and artist Anna Shiels is hosting online Creative Wellbeing session every Tuesday at 3.30pm. These creative sessions are based on the 5 Ways to Wellbeing and are suitable for anyone whatever their previous art experience. Free to take part. No specialist materials needed.

Further information and how to join.

Dorset Blind Association

The services we offer are providing advice, information, social and other support for visually impaired people across Dorset. 

Contact Details

Dorset Children’s Foundation

Dorset Children’s Foundation have put together a really comprehensive list of resources for families with children who have a disability during this corona virus outbreak as well as information on mental health for families on their website. You can also sign up to their newsletters.

Newsletter for parents        Quarterly Newsletter for forthcoming activities

Tel: 01202 390011         E: [email protected]

Dorset Dyslexia Association

Dorset Dyslexia Association runs a helpline where parents and adults are able to seek help and advice. You can contact them either by phone or email, about ways to access support.

Tel: 01305 266492        E: [email protected]

Dorset Mental Health Forum

Dorset Mental Health Forum work across the country promoting recovery and wellbeing. Their primary services include -

  • A mental health advocacy service
  • Forum employment specialists working alongside CMHTs
  • Sports and Social activities
  • The Recovery Education centre (a program of free courses designed and delivered in partnership with Dorset Healthcare to help people build skills, knowledge and resilience around their mental health)
  • The Retreat – a crisis service operating 365 days a year in Bournemouth and Dorchester designed and staffed by Forum peers and Dorset Healthcare staff.
  • Mental Health Carers support team

Tel: 01305 257172 (main number) or 01305 261483 (advocacy service)

E: [email protected] (general enquires) or [email protected] (for advocacy)

Dorset Mind

Dorset Mind charity provides mental health support that helps people connect, regain confidence and reduce isolation. They help build people's resilience this via support groups, befriending, mentoring and counselling for adults across Dorset, via online conferencing platforms or by phone. They also offer education and support for schools; and deliver webinars and bespoke training for organisations, helping employers to support their employees and relieve the pressure on HR and EAPs. The charity also offers volunteer positions across their services.

Email: [email protected]

Phone Number: 01202 315329 - please note this number is not regularly manned if possible use the email address.

DorPIP (Dorset Parent Infant Partnership)

DorPIP is a unique specialist independent early intervention and preventative community-based service that helps families who are struggling to form safe, secure relationships with their infants from conception to age two. DorPIP is offering free counselling support to parents during this pandemic.

Email: [email protected]

Dorset Polish Centre 

Dorset Polish Centre offering vulnerable Polish people help with shopping in the BCP areas.

Please contact Karol Moskwa     Tel:  07449302089     E:  [email protected] 

DREC (Dorset Race Equality Council)

Dorset Race Equality Council are offering free support to individuals of all ages across BCP and Dorset, from different ethnic backgrounds who feel they have been discriminated against because of their race or their faith, who feel isolated, who feel they cannot access local services, who need to connect with someone.

Operating Mondays to Fridays – 9 am to 5 pm

Tel: 07871574756              E: [email protected] 

Dorset Reclaim

Dorset Reclaim shops are now OPEN for business in Bournemouth Poole and Dorchester.

The local non for-profit charity shops sell a wide range of good value furniture and white goods.

Staff and volunteers have worked hard to make everywhere Covid-safe and customers are welcome back as of 16.06.20.

EDAS (Essential Drugs & Alcohol Services)

Free telephone and online support to adults and young people aged 10 – 25 in Poole.

Available Mon to Fri 8.30am – 4.30pm.

Tel: 01202 735777      Email: [email protected]      Online Live Chat

Faithworks Wessex

Faithworks is a Christian belief based charity who support people experiencing poverty.

Faithworks foodbanks are still running for those who need them. Read more.

In addition, with a reported rise in people needing support around addiction, both those in addiction/recovery and family/friends affected by this. The Faithworks Recovery Project is still taking referrals and can then offer over the phone support at this challenging time.

Tel: 01202 429037   Email: [email protected] 

FAB (Families and Babies)

FAB are currently offering breastfeeding support across Dorset and BCP to any breastfeeding mothers and pregnant women. Support offered by email, Facebook, telephone and text.

Please be aware the phones are not always manned. However, txt messages sent to the service will be responded to with a telephone call as soon as possible.

Contact details for all support:

Facebook page - https://www.facebook.com/FABDORSET/

Email – [email protected] / [email protected]

Tel:  Deb – 07772151260 / Mel 07833051723

Footprints Project

Footprints Project offers support for offenders in prison, on release and in community on licence. Support includes help accessing grants for IT, toiletries, food, practical mentoring and signposting via phone. Help setting up benefits and applying for housing.

Tel: 07789 937637     Email: [email protected]

Hampshire Art for Recreation and Therapy (hArt)

hArt offers creative therapeutic and recreational activities to support mental health, well-being and wider social issues in people of all ages and abilities. hArt, although based in the New Forest, delivers 1-2-1 Art Therapy for children and young people impacted by mental health and wider social issues within BCP. 

Tel: 01590 435045

Healthwatch Dorset

Healthwatch Dorset provides information and signposting for people as well as gather feedback on access to services in order to improve services within the local community.   

Tel:  0300 111 0102         E:  [email protected]

Help & Care 

Information, advice and reassurance – a connection service for people who are unsure of help available, who to ask or turn to. Referrals are through partners “at-risk” groups or by the people themselves. Each person will receive a telephone wellness check to clarify their situation and support needs. We can agree to a plan of follow up contact with individuals to ‘check-in’ over the coming weeks. Contact is by telephone, email or video.  Over 18s. Monday to Friday 9 am – 5 pm. 

Tel:   0303 303 0153  E:  [email protected]    

Home-Start South East Dorset

Home-Start is a voluntary organisation committed to promoting the welfare of vulnerable families with at least one child under five years of age. They operate across the BCP area as well as areas across South and East Dorset including the Purbecks, Wimborne and Ferndown.

They are currently offering free online and telephone support such as friendship, practical support and emotional advice to families who are having difficulties for a variety of different reasons such poor mental health, post-natal depression, disability, domestic abuse, bereavement, isolation and multiple births.

Tel: 01202 574877 E: [email protected]  

Hope FM

Hope FM community radio station keeps people in touch and entertained during the lockdown. It broadcasts programmes featuring the work of many local organisations, sharing key information along with a mix of uplifting music.

The best way to listen from home is to go to the website hopefm.com and click the listen live link. You can also tune in at 90.1 FM, but this works best from your car.

ICN - (International Care Network) 

ICN are offering advice and support service giving legal advice on immigration matters is still open with staff working from home. In addition, ICN are continuing to help refugees and vulnerable migrants with help applying for Universal Credit etc again using staff working from home. Unfortunately, English (ESOL) classes have been suspended.

In an emergency please call 07960720326. Otherwise, please use the contact details below.

Tel: 01202 589395    Email: [email protected]

Immanuel Church Southbourne

Immanuel Church Southbourne are offering support to people local to Southbourne in the BH6 area. They operate a small foodbank to voucher holders as well as a shopping and delivery service to the elderly and people isolating in Southbourne. The delivery service is free, so you are only paying the cost of the shopping.

They are also accepting food donations to their food bank if you are keen and able to help.

Tel: 01202 424994   E: [email protected] 

Independent Age

Independent Age provide information, advice and support for older age. Their current focus is to support people struggling with loneliness and poverty

Their most common method of supporting older people is through face to face visits but as they haven't been able to make visits these have been replaced with regular telephone calls. Their volunteers have also been shopping for older people and signposting them to get the support they need

For more information contact Andy Watkins, Wellbeing Project Officer - South   

T: 020 7241 8533    E: [email protected]    M: 07525 767523

Inspire Dorset

Getting shopping, urgent errands dog walking, light general maintenance, put up fences, replacing light bulbs, collecting prescriptions, putting bins out, a friendly phone call, collecting or posting mail, helping with technology. Covering Christchurch, Poole, Merley, Wimborne and Ferndown.

Call Gary: 01202 888110 or 07718 173268     E: [email protected]   

Inspiring Change Shop – West Howe

Inspiring Change Shop have adapted into a virtual shop, creating funds for a corona fund to use to help the community for a number of projects we are working on.

To keep selling, they need stock and will collect within the Bournemouth area, any small to bin bag size donations as long as they can place at the end of their garden or outside the main door of their block of flats, to keep within guidelines of social distancing and household contamination.

Anyone with items to donate can call us on 01202 580299 or txt on 07376310268

The Leonardo Trust

They are currently running a helpline providing practical, financial and emotional support for unpaid carers living in Dorset.

Tel: 01202 698325 or text 07742 868002.    E: [email protected]

Let’s Talk Moor project

Let’s Talk Moor project is providing support to people in the Turlin Moor and Poole areas. They work with local residents to help them develop improved community facilities.

They are currently operating a Facebook page where they are posting updated information about resources and goings-on in the community as well as providing telephone support.

Tel: 07782225878       E: [email protected]         Facebook: https://www.facebook.com/letstalkmoor

Lewis Manning Hospice Care

Lewis Manning Hospice Care provide palliative home care support for over 18s in the Poole and Purbeck areas. Currently open Mon – Fri 9am – 5pm.

Tel: 07923210980 for Clinical  or 07593439397 for other enquiries

Email: [email protected] 

The Listening Ear

Counselling for Children and young people aged 5-19 in the BCP Council area.

Office hours 9-5 Mon-Fri - Counselling hours are flexible. 24-hour answerphone.

Tel: 01202 280084       E: [email protected] 

LGB&T Dorset Equality Network               

Providing support to over 21s in the BCP area. All face to face support is suspended but telephone and email support is still available.

Advocacy and representation support on discrimination, and signposting. They also provide LGBT+ inclusion and anti-prejudice & discrimination auditing and training services to the statutory and private sectors.

Tel: 07811 269454            E: [email protected] 

Margaret Green Animal Rescue

Margaret Green Animal Rescue is offering assistance to temporarily board animals belonging to frontline NHS workers who become hospitalised by the Virus and who are unable to call on family or friends to provide care for them.

This offer is free of charge to those in the frontline of this crisis and is also being made available to serving police staff and frontline Dorset and BCP Council Social Services care workers. They’re operating across the whole Dorset area including BCP as well as Devon.

Tel: 01929 480474  Email: [email protected]

Mosaic – Supporting Bereaved Children

Providing bereavement support for children and young people up to 18yrs across Dorset. Their counsellors are offering on-line and telephone support to all the families they have been working with. They are still taking new referrals and supporting families by telephone until face to face work can commence. They're also providing on-line Support and Advice webinars for school staff and agencies working with young people.

Tel: 01258 837071             E:  [email protected]

MNDA - (Motor Neurone Disease Association)

The Motor Neurone Disease Association primarily exists to help and support those people who are living with this devastating disease and their family and carers. Support is offered in many ways, both practically, financially and emotionally.'

We are a small group of volunteers who work to raise funds to support all those living with mnd in the BH and New Forest Area. We also support funding into research to help to find a treatment and a cure -  to realise the goal of the mnd “A World without MND”

Helpline: 0808 802 6262      E: [email protected] 

Parent Carer Foundation 

Parent Carer Foundation is offering support, advice and a listening ear especially for parents who are home-schooling children and young people with disabilities. Parent Carer Foundation have decided to offer a telephone befriending service for parents and carers who have children, young people with all kinds of disabilities, in-line with the impact of the Covid19.

T: 07585404335              E:  [email protected] 

Parent Carers Together

A friendly forum of volunteers, parents and carers of children and young people aged 0-25, with SEND (Special Educational Needs and/or Disabilities) living in BCP. Their role is to consult and gather feedback from parents and carers on SEND services, which is anonymously fed back to health and commissioning bodies, to implement and develop SEND services locally. This is usually done through face to face consultations, surveys and social media platforms. However, face to face interactions and events are currently suspended.

Facebook         E: [email protected]

Parks in Mind

A physical and mental health project, providing a safe and friendly place where people learn, share and take part in nature conservation, parks and wellbeing activities. Continues to accept referrals and self-referrals through lively and interactive online presence. Now running virtual Parks in Mind sessions.

Join its Facebook group so you can stay involved with the project and your community.

T: 07384 790048       E: [email protected] 

Pelvic Pain Support Network (PPSN)

Pelvic Pain Support Network PPSN continue to provide support, information and advocacy for those with pelvic pain, their families and carers.

E: [email protected] 

People First Forum

People First Forum support adults with Learning disabilities in the BCP area.

The charity’s objectives are to promote any charitable purpose for the benefit of persons who have a learning disability in the county of Dorset. Their helpline is open Monday – Thursday, 10am to 3pm.

Helpline: 01202 051014     E:  [email protected]

Facebook       Online Newsletter 

Play Moor, Skate Moor

Play Moor, Skate Moor are thrilled that their wonderful play park is open and in action again. They are looking forward to being able to get on with further fund- raising soon- for a wheel park for local children and young people. The volunteers have been working hard with the Let’s Talk Moor project and other local organisations to set up a brilliant community food shop, providing affordable food for locals and helping stop food waste. The scheme is growing fast with 100 members signing up in the first five weeks.

Find out more about both groups and the shop on Facebook.

F: Let's Talk More         F: Play More, Skate Moor

Poole Heart Support Group

Poole Heart Support Group continue to support their members via their website and social media, with quizzes and updates. They are looking forward to exercise venues re-opening so that they can start classes again. Their cycling group has now restarted in small parties of no more than 6 and they are hoping walking groups may begin again soon.

T: 01202 250108       W:https://www.poolehsg.org.uk/ 


Whether you are looking for help with domestic chores, regular support with daily personal care, or some support to enjoy your favourite activity, PramaCARE can arrange a solution that is completely unique to you and your situation.

COVID-19 advice  pramacare.org.uk/coronavirus-update

Looking for care? CALL 01202 207300



Supports older people across Dorset by providing a range of community-based activities, including support groups for people with dementia and their carers, gentle exercise, crafting and social clubs. During COVID-19, it has taken its support online with a weekly virtual quiz and daily craft activities, posted to Facebook. Video uploads of readings from classic stories are also available to watch.

Tel: 01202 207300    Email: [email protected] 

PramaLife have launched a dedicated phone line, for those feeling lonely or who just want to talk to someone during the government imposed lockdown. If you would like to speak to somebody, the PramaLife Friendship Line is available every day between 8am and 9pm.

Friendship Line:  01202 022987

PACE (Programme for Applied Christian Education)

For people with kids at home needing to fill time with useful activity/learning. PACE are offering new video versions of their assemblies for primary schools (3 a week) and video versions of RE lessons for secondary schools (1 a week) during lockdown. All free. Please use and share! All videos are on our website.

Tel: 07375 672098    E: [email protected]

REACH (formerly EDP Drug & Alcohol Services)

REACH (formerly EDP Drug & Alcohol Services) are passionate about supporting individuals who face complex issues, including substance misuse, mental ill health, and other harmful, addictive and offending behaviour, to improve their health, wellbeing and employability.

They are currently providing daily recovery groups virtually for clients. On top of this they are also offering relative support and a parents Group as well as continuing to offer a harm reduction service from their Christchurch premises. View their group timetable here.

Christchurch Office number: 01202 482908 - Referrals and queries for Christchurch

SPOC number: 0800 0434 656 - This covers the whole of Dorset for new referrals and any queries.

Red House Museum and Gardens

A family friendly, community museum with historic gardens and regularly changing exhibitions. Free admission all year round. The museum has over 80 volunteers and always keen to hear from anyone interested in joining the team. Still Curious is the museum’s public programme of activities for people living with dementia, with their carers. Activities include relaxed visits to the museum with coffee and chat, and dementia-friendly health walks, known as ‘Tuesday Strolls’. All activities are free (donations welcome) and led by dementia training volunteers.

To find out opening times or to book a place on one of our activities please visit our website or call us.

Tel: 01202 482860


In response to the COVID19 pandemic, Relate Bournemouth, Poole and Christchurch has launched a virtual counselling webcam service, offering general counselling for young people (aged 11+), counselling for couples, families and individuals for all issues as well as relationship difficulties. Relate is also now providing an online mediation service for childcare, property and financial issues. All Appointments are offered via zoom or telephone between 9am - 9pm during weekdays, with a limited Saturday service. Funding is available subject to criteria, please see the pricing page of our website for eligibility or call for further information.

To book an appointment, email [email protected] or call 01202 311231.

Restore Support Network

Service available covering the BCP area: Emergency advice helpline service for –

  1. Older people with care needs (over 50s) who are due for release from prison and returning to BCP Council area. Contact via our Helpline 0300 100 1032.
  2. Older BCP Council residents who due to appear in court and are at risk of a custodial sentence.
  3. Families and friends of the above who are concerned over their wellbeing.
  4. Specific advice and support offered to BAME offenders and their families.
  5. Local statutory and voluntary agencies who wish to refer above.

Tel: 07742 377744     E: [email protected] 


We are RJVN8 Mental Health a charity formed by volunteers, counsellors, first responders and mental health practitioners.

We cover every aspect of mental health including addiction, PTSD, ADHD, behavioural disorders, anxiety, depression, bipolar, trauma, suicidal thoughts. We offer twenty-four seven support three hundred and sixty-five days a year. Our team can handle emergency calls, life or death situations at any time.

Our 24 hour helpline, counselling, therapy, workshops and the daily mental health project an online blog support the most vulnerable. If you or someone you know has mental health challenges we can provide counselling, social housing, volunteering opportunities, education qualifications and full-time employment.

We do not signpost but partner with other support services dealing with key decision-makers to avoid fatalities and people falling through the cracks. Suicide rates have increased by 15% across the UK and Ireland, we are approaching this problem head on. 

Tel: 02039 504259    E: [email protected]

Routes to Inclusion

Routes to Inclusion are offering digital assistance across BCP and Dorset. They have set up a Digital Hotline for anyone who needs digital help between 10:00-12:00 Mon-Fri.

The Digital Hotline provides friendly, free advice and support for anyone who needs a digital helping hand. Parents and children may need help with new digital platforms as they get to grips with home schooling, families may want to use eConsult to reach the doctor’s surgery quickly and grandparents may want to keep in touch with families by video conferencing. No question is too small.

Tel:  01305 221000     

Royal British Legion

Help line: 0808 802 8080

Poole and Broadstone Royal British Legion has a telephone befriending service for serving and veteran communities of Poole.

Tel: 07595 069778     E: [email protected]

Other Royal British Legion in BCP

Winton & Moordown - 01202 512926

Christchurch - 01202 483142

Safe Families

Safe Families is continuing to offer virtual support to families across BCP and Dorset. Support includes:

Delivery and resource support - For families who are self-isolating or shielding and unable to leave their home, and who don’t have access to an existing support network. As well as families who are financially unable to provide for their own basic needs.

Emotional Support – Either by phone or video for parents/carers who are feeling overwhelmed, anxious and stressed.

Childcare support - Either by phone or video for families who are struggling to keep children safe or engaged in positive activities.

For support, complete this simple online form and one of the Safe Families team will contact you within 24 hours (Mon-Fri). https://helpme.safefamilies.uk/

SafeWise - Skills for Life

SafeWise delivers essential skills for life to key audiences across Dorset, south Wiltshire, east Hampshire and beyond in its learning village in Bournemouth, and in a developing virtual village online. They welcome early years and primary age school children and families and are developing programmes for older children, home leavers and older people. They adapt their delivery for learners with Special Educational Needs and Disabilities (SEND). Find out more about SafeWise virtual village and our services at www.safewise.org


The SAMEE team are knowledgeable on housing, benefits, disability support and self-employment.  They have launched an advocacy project for those that are self-employed and need help with finances, form filling, advice etc. The ASK project is about holistically supporting the needs of self-employed people and making sure that they have everything they need to be confident. 

Tel: 01202 424477 or 07967 452558

SEDCAT (South East Dorset Community Accessible Transport)

SEDCAT are still running wheelchair accessible Hospital Hop Service to those who are struggling to get to Royal Bournemouth Hospital, now covering the whole of BCP and East Dorset area. Suitable for people self-isolating as passenger is screened from driver.

They also have a minibus and driver available for delivering food, pharmaceuticals, equipment etc to those people self-isolating in the community.

Groups and providers can contact us for help by email to [email protected]


Shelter helps millions of people every year struggling with bad housing or homelessness through advice, support and legal services.

Their helpline supports people who are homeless themselves, anyone concerned about a homeless person or worried about losing their jobs, their homes, and keeping their family safe.

Tel: 03445151400    E:  [email protected] for general enquiries

Emergency Telephone Number for all of Dorset: 08088004444

Shine Cancer Support

Shine supports men and women in their 20s, 30s and 40s with any type of cancer diagnosis. During this lock down, all services have moved online. They provide large peer support groups, workshops and activities like online yoga and a book club to manage the isolation of lock down. Shine also have lots of online resources including podcasts, a blog, personal stories and Shine TV videos.

Tel: 07804 479413    E: [email protected] 

Space Youth Project - LGBT+

Space Youth Project runs regular youth groups all across Dorset, in Bournemouth, Poole, Dorchester, Weymouth, and Sherborne, for lesbian, gay, bisexual, trans and questioning young people. As well as offering one-to-one support, family support, school-based workshops and training for professionals.

During the COVID-19 pandemic all face to face support has been put on hold but free telephone support is still available as well as 'virtual' groups - look at their calendar here for more information.

Tel: 07973 405280   E: [email protected]

Staffie and Stray Rescue

Staffie and Stray Rescue are a local, voluntary run rescue who take in, rehabilitate and re-home dogs through the use of foster homes and boarding kennels. 

Throughout the pandemic, we have continued to help stray and unwanted dogs in the pound, as well as finding forever homes for dogs whose owners have sadly passed as a result of Covid-19. We currently have certain limitations in place but are still operating.

E: [email protected]        Number: 07450207417

STARS (Sexual Trauma and Recovery Service)

STARS Dorset is continuing to provide their vital services throughout COVID-19. They are increasing the hours of our Telephone Support Line throughout this period and both their Counselling and ISVA service will continue to support clients. Read more.

St Francis Church

St Francis Church have groups to support people with shopping, telephone support and are here to help in any way they can. Located in Bournemouth and serves the community around the church. “We will help anyone not just those who are in our congregation”.

Tel: 01202 529336  Youtube: https://youtu.be/krgknUg9Hvo

Facebook: https://www.facebook.com/StFrancisBmth/

St Mungos

If you are worried about someone who is rough sleeping:

If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.

Access to accommodation Out of Office HoursTel. 01202 451467 

St Paul's Church, Throop (C of E)

Prescription pick up and shopping for those identified as vulnerable within the Throop Parish and Castlepoint area. Available 9am - 5 pm Mon - Sat. (if no answer, leave a message and someone will be in touch as soon as possible).

Tel: 01202 525525            E: [email protected]            

Townsend Community Fridge

Community fridge, distributing surplus food.

Tel: 01202 301556 between 8.30am – 11.30am

Mon-Fri, from 9 am until food distributed, normally close by 11 am.  Keep updated by visiting the Fridge Facebook page. 

Free donations welcome.

Truth Be Told

Truth Be Told takes 0-4’s and their parents into residential care homes to tell stories, sing songs and be family together. They are unable to visit care homes at the moment but are working hard to make sure that residents and their carers know that they have not been forgotten.

Truth be Told are currently running a pen-pal style initiative called #TBTTellMeYourStory where they pair up residents and families who share experiences, messages and pictures. They are also offering support and advice to churches wishing to support their local care homes during this season and beyond.

Tel: 07713 102676      E: [email protected]

Victim Support Dorset

If you’ve been affected by crime, Victim Support can give you the support you need to move forward. Their confidential and free service is available to all victims of crime regardless of whether the crime has been reported or how long ago it happened.

You can self-refer for one to one support with a trained caseworker or supporter by phoning on 0300 3030163, open Mon to Fri 9-6 and late on Tues and Thurs until 8pm.

You can also use the confidential live chat service which can be accessed via their website.

Or call the national support line free on 08 08 16 89 111 who are available 24/7.

The Waterlily Project

Waterlily are still offering 1:1 support for women experiencing domestic abuse, suffering from mental health issues, financial difficulty and addiction. They can help with access to counselling, companion calls as well as more social activities such as Zoom craft sessions, cafe church group and a book club. Rather than a crisis centre waterlily are about rebuilding women’s lives and helping them back to independent living.

For support please email [email protected] or call 01202 246763 (regularly checked answerphone)

Waterlily Referral Form

Wessex Cancer Trust Support Centre

Offering free telephone, email and online support and counselling to anyone affected by cancer throughout the BCP area. Available Mon - Thurs, 10am – 3pm.

Tel: 01202 315824            E: [email protected]

West Hill Community            

West Hill Community are offering a range of services during the crisis for adults in the West Hill and West Cliff area. 8am - 8pm daily.

Support includes warm meals, van deliveries, leafleting, collecting food for good causes, talking with residents, shopping for residents, as well as business support including but not limited to financial and IT.

Tel: 07305 128056      E: [email protected]

West Howe Community Enterprises

Picking up shopping, posting mail, a friendly phone call, or collecting urgent supplies, maybe meals on wheels.

Mob: 07483 442015  Office: 01202 580299  Shop: 01202 570077

email: [email protected]

Wheels for Freedom     

Shop Mobility's wheels for freedom are loaning people who have physical disabilities, mobility scooters for essential food shopping near Poole town centre.

Tel: 01202661770                E: [email protected]


YMCA BCP are continuing to support young people through online channels, their counselling service is operating support for front line workers and vulnerable adults and families.  They are feeding temporarily housed rough sleepers with hot meals every day, producing free online fitness videos to help support members and promote wellbeing. They’re continuing to provide key work for vulnerable adults in their supported housing and providing additional online services for parenting and children in addition to continuing to operate their children’s centres to support families and children in need in our communities. YMCA BCP are operating through Bournemouth, Poole, Broadstone, Winton, Southbourne, Townsend and Queens Park.

Tel: 07897 563473   E: [email protected]