What is this all about?

The Faithworks (FW) Community Money Advice (CMA) project provides support to clients who are experiencing debt problems and financial difficulties. We are part of the national Community Money Advice network which means we are able to function as debt advisors, compliant and regulated by the Financial Conduct Authority (FCA).

In Bournemouth we are working with the Trussell Trust foodbanks and now have a CMA team (debt advisors and budget coaches) in three of their centres as part of the overall support offered. We are looking for a debt advice Team Leader to oversee the CMA activity at each of these foodbank: Citygate Church, St Georges Boscombe and LIFEhouse, part of Bournemouth Community Church in Moordown.
We work very closely with other agencies within the area (Citizens Advice, Shelter, BCP Council, CAP) and accept client referrals from a variety of different agencies.

As a Christian-based initiative, we believe that the project needs to demonstrate the qualities of generosity, integrity and grace towards those who seek help and support. We will do this to the highest standards of professionalism and full compliance to both the FCA and the FW and CMA Policies and Procedures together with the appropriate safeguarding and Health and Safety regulations in the spirit of the Christian conviction to support our communities.

What is the Job purpose?

Our goal is simple: we want to see people free from debt, so that they can “live life to the full”. Therefore, the jobholder will be successful if they fulfil the following purposes:

• Overseeing, coaching and mentoring of Bournemouth based volunteer Budget Coaches and Debt Advisors to help individuals get out and stay out of debt.
• Provide professional debt advice support to referred clients alongside the FW CMA core team.
• Understand the wider needs of the individual they are supporting, signposting and referring them to other support as needed

Duties and responsibilities

1. Overseeing, Coaching and Mentoring
a. Working with the FW CMA Coordinator to ensure new and existing Budget Coaches and Debt Advisers in Bournemouth are well supported and clear on their roles and working in a way that’s compliant with the Financial Conduct Authority.
b. Overseeing referral of new clients and allocating according to team capacity.
c. Manage client waiting lists.
d. Ensure Budget Coaches and Debt Advisors are appropriately trained, undertake continual professional development and have the necessary tech and resources they need.
e. Ensure BCs and DAs operate in accordance with FW/CMA policy.

2. Debt Advice

a. Respond quickly, prudently and accurately to referrals from FW CMA Administrator, contacting the person (face-face, phone, video) and working with any local budget coach to understand their situation.
b. Assess the client’s financial situation and needs and provide appropriate debt advice ensuring that it is within the FCA Compliance guidelines and the Policies and Procedures of FW/CMA.
c. Provide appropriate benefit advice to clients, encouraging them to apply for additional available support and signposting to CA or other agencies where required.
d. Communicate with a client’s creditors with professional integrity ensuring that the client’s needs are foremost.
e. Ensure that all documents relating to client visits, information and related agencies are kept accurate, safely and secure being fully aware of GDPR. Identify, record and pass on appropriate stories from clients (ensuring their consent is recorded first).
f. Ensure that all client visits and information is promptly entered into the CMA Catalyst software ensuring a clear audit trail.

3. Other

a. Develop strong professional relationships with other agencies and organisations working within the area.
b. Maintain up-to-date knowledge regarding changes in current legislation as it relates the CMA project.
c. Attend relevant training as determined by your line manager.
Develop regular communications with the rest of the FW CMA team, attending and contributing to team meetings.
d. Ensure accurate monthly reporting of CMA activity.
e. Organise and lead regular local CMA team meetings and keep foodbank manager involved and up to date.

Person specification:

The successful jobholder will ideally use their hours flexibly.

Skills, competences and experience:

• Completed or willingness to complete Level 1 & 2 Generalist Community Money Advice Debt Advice training with the goal of completing Level 3 within the allocated time scale or equivalent.
• Experience of working in a customer facing role.
• Experience of working with vulnerable people, especially those experiencing financial difficulties.
• Experience of working effectively in a one-to-one interview situation.
• Experience of working within professional boundaries, both financial and safeguarding.
• Evidence of excellent organisational skills with ability to learn and adapt to systems, and evidence of great time management.
• Evidence of excellent communication skills.
• Ability to actively listen, empathise and act accordingly without judgement or prejudice.
• Ability to use a computer, in particular MS Office programs.
• Ability to travel.

Desirable skills:

• Knowledge of FCA Compliance and Authorisation guidelines.
• Knowledge of the issues facing those on low incomes and benefits.
• Knowledge of the UK Benefits System.
• Knowledge of local voluntary and community sector.

Key personal characteristics required:

• Agreement with basic tenets and the Christian values of Faithworks.
• Passionate about helping those in need in the community.
• Having an organised and methodical approach to problem solving.
• Outgoing personality, a friendly yet efficient style and can establish a rapid rapport with people.
• Resilience, determination, perseverance and enthusiasm.
• Able to model a high standard of integrity.
• A self-starter; takes initiative; but adaptable to changing situations with a willingness to learn new skills as systems and needs develop.
• Flexible and always thinking about ways to improve the service.

Please note that as this role will include working with vulnerable adults, anyone applying for a role which involves a regulated activity and certain controlled activity will require a criminal records check from the Disclosure & Barring Service.

To download the Job Description/s & Application form, go to:

For an informal chat about the role, please call Martin on 07825267726 or Nick Bold on 07743386908.
Please note that applications will ONLY be accepted using the Faithworks Application Form. CV and covering letters will NOT be accepted.

Please send completed application forms to: [email protected]
Closing date for receipt of applications is 9am on Tuesday 29th November 2022